DEMYSTIFY by Mbali Christina (a division of Zhoosh It Up (Pty) Ltd)
Last updated: [13 September 2026]

At DEMYSTIFY, we want you to feel confident in what you've invested in. This policy explains your rights and our process, in plain language.

1. Your statutory rights

Under Section 44 of the Electronic Communications and Transactions Act 25 of 2002, you may cancel an electronic transaction within seven days without reason and without penalty, except where

Section 42(2) of that Act excludes the transaction. Those exclusions are set out below and are applied in accordance with the Act. Nothing in this policy limits any right you have under the ECT Act or the

Consumer Protection Act 68 of 2008.

2. Digital products (Beauty Journal, Makeup Product Catalogue)

You may cancel and receive a full refund within seven (7) days of purchase, provided you have not downloaded or accessed the file.

Once a digital product has been downloaded or opened, the cooling-off right no longer applies, in line with Section 42(2)(g) of the ECT Act, which excludes audio, video and software products that have been

unsealed. Because our digital products are delivered instantly and cannot be returned, we encourage you to read the product description carefully before purchasing.

3. The Beginner's Course

You may cancel and receive a full refund within seven (7) days of purchase, provided you have not accessed any course content.

Once you have viewed any lesson, the course is treated as a service begun with your consent under Section 42(2)(d), and the cooling-off right falls away.

4. Live events and masterclasses

Tickets to DEMYSTIFY masterclasses, dinners and live events are non-refundable. These are leisure services provided on a specific date, which Section 42(2)(j) of the ECT Act excludes

from the cooling-off period.

However:

• Transfers are welcome. If you can no longer attend, you may transfer your ticket to another person at no charge. Email us at least 48 hours before the event with the new attendee's name and email address.

• If we cancel or reschedule, you will be offered a full refund or a transfer to the new date, at your choice.

5. Technical issues and faulty products

If a file fails to download, a video will not play, or you cannot access content you have paid for, contact us before requesting a refund. We will resolve the issue promptly. If we cannot deliver what you purchased,

you will receive a full refund.

6. How to request a refund

Email hello@zhooshcollective.com with:

• Your full name and the email address used at purchase

• Your order number

• The product or event concerned

• A brief description of your reason

We acknowledge all requests within 5 business days and process approved refunds within 10 business days, to the original payment method. Your bank or card provider may take additional time to reflect

the funds.

7. Contact

DEMYSTIFY by Mbali Christina
Zhoosh It Up (Pty) Ltd, Johannesburg, South Africa
hello@zhooshcollective.com | www.demystifybeauty.com